Shipping policy
From our fortress to your doorstep. This policy explains how Choose Your Era ("we", "our", "us") handles shipping, delivery times, and related matters.
Order Processing
- Processing time: {{PROCESSING_TIME}}
- Orders placed on weekends or holidays are handled the next business day
- You’ll receive an order confirmation email immediately after purchase
Shipping Rates
- Rates are calculated at checkout based on weight, location, and carrier
- Free shipping threshold (if applicable): {{FREE_SHIPPING_THRESHOLD}}
- Expedited options (if available) will be shown during checkout
Delivery Times
- Domestic Orders (US): typically delivered within {{DOMESTIC_DELIVERY_TIME}} (e.g., 3–7 business days)
- International Orders: typically delivered within {{INTERNATIONAL_DELIVERY_TIME}} (e.g., 7–21 business days), subject to customs clearance
- These are estimates; actual times may vary depending on the carrier
Order Tracking
- Once shipped, you will receive a tracking number via email
- Tracking may take up to 24 hours to update
International Duties and Taxes
- Customers are responsible for paying any import duties, taxes, or fees imposed by their country
- Choose Your Era is not responsible for delays caused by customs
Lost, Damaged, or Delayed Packages
- Once an order leaves our warehouse, responsibility lies with the carrier
- If your package appears lost, contact us at info@chooseyourera.com — we’ll help initiate a trace with the carrier
- For damaged items, email us with photos within {{DAMAGED_ITEM_WINDOW}} (e.g., 7 days of delivery)
Restricted Locations
- We currently ship to: {{SHIPPING_COUNTRIES}}
- If your region is not listed at checkout, we cannot fulfill orders there at this time
Contact
For any shipping questions, contact us:
- Email: info@chooseyourera.com
- Mailing Address: {{BUSINESS_ADDRESS}}