Return and Refund Policy

Not every battle ends in victory. If your order isn’t what you expected, here’s how to retreat, regroup, and reclaim your spoils.

Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, unwashed, and in the same condition you received them — no bloodstains, battle scars, or gym sweat.
  • Original tags and packaging must be intact.

Refunds

  • Once your return is received and inspected, we’ll notify you via email at info@chooseyourera.com.
  • Once we receive your return, refunds are usually completed within 14 days.
    We suggest using a trackable shipping service. Return shipping costs aren’t covered for change-of-mind returns.
  • If approved, your refund will be processed within 14 business days.
  • Refunds are automatically applied to your original payment method (banks and empires may take additional time to release funds).


Exchanges

If you need a different size, style, or era, request an exchange instead of a refund.

  • Exchanges depend on stock availability, even we can’t summon inventory out of thin air.

Shipping for Returns

  • If your order isn’t quite what you expected, please contact us at info@chooseyourera.com within 14 days of receiving your item to request a return.
  • We will then raise a returns request and you will have 14 days to return the goods to us.
  • All returns must be in their original packaging and unused.
  • You’ll be responsible for paying return shipping costs unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping method — lost scrolls (or packages) can’t be refunded.
  • Return address: {{RETURN_ADDRESS}}

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, contact us immediately at info@chooseyourera.com with your order number and photos.
  • Once we approve the return, you’ll have 14 days to send the item back to us in its original packaging and unused condition.
  • We’ll send replacements or issue refunds as needed — no questions, no tribunal.

Late or Missing Refunds

  • If you haven’t received your refund yet:
    • First, check with your bank or payment provider.
    • Then, contact us at info@chooseyourera.com for backup.